sTrategic Customer Care
Business Tactics for Frontline Employees
What are our expectations of people on the frontline? We're asking them to make outgoing calls, cross-sell, up-sell along with the expectation of higher service levels. But are we preparing them to do these tasks well or are we setting them up for failure?
Sandler's Strategic Customer Care program is unlike any training available. This is not a 'quick fix', short term solution to success. It provides long-term, incremental reinforcement training and coaching to ensure a return on the training investment. Sandler's techniques are unique. They differentiate you from your competitors. In addition to proven technical skills, positive attitudes and productive behaviors are developed to effectively implement winning strategies.
Want to Learn More?
Click here Strategic Customer Care Brochure to see details on this program or call (573) 445-7694 and talk to Cathy Atkins
"I have known Cathy for almost 3 years. In that time she has helped me on both professional and personal levels. She has helped improve my communication, networking and sales skills. I take great pleasure in recommending Cathy to anyone who wants a new perspective on sales." March 30, 2009
Mike Pitts, Kliethermes Homes and Remodeling